Return & Refund Policy

Effective Date: 1 July 2025
Store Name: Nipagem Stone

1. Return Conditions

• Returns accepted within 7 days of delivery

• Product must be unused, in original packaging

• Custom orders are non-returnable

2. Refund Process

After inspection of the returned item, eligible refunds will be issued to the original payment method within 7–10 business days.

3. Shipping for Returns

Customers are responsible for return shipping unless the product is defective or incorrect.